10 Tips to Improve Your Problem Solving Skills

There are few certainties in life, but along with death and taxes you can be sure that problems will also play a key role. They will be the cause of your greatest pain and your crowning achievements. How you deal with them defines your worldview, and how other people perceive you. People who excel at problem solving tend to see the world as rational and (ultimately) understandable. They may view their lives as goal driven and self-directed and are often seen by others as proactive, dependable and able to get things done. People who are not so good at problem solving tend to think the world is irrational, mysterious and may often view their lives as a product of capricious fate, or chance. It’s tempting to make the right and left-brain distinction here, however this is mistaken as good problem solving often involves both analytical and synthetic approaches that make use of both sides of the brain. It is also important to note that no-one is completely devoid of either characteristics and that many people are good at solving some kinds of problems but not so good at solving others. However, there are always things we can do to improve our ability to solve problems and below are 10 general tips that will help anyone hone this ability within themselves.
1. The Truth is out there. Perhaps the first and most important thing you can do to improve your problem solving skills is to come to the understanding that problems can be solved - by you! One of the most inspiring (and perhaps astonishing) aspects of this universe we live in is that it appears to be understandable by us. It needn’t have been this way! We could have been born into a chaotic and inexplicable universe, where anything can happen and where reasons and explanations have no utility. But as our long journey has a species on this planet has shown, we have the ability to examine the world and figure out what’s going on. Things cause other things to happen and we are able to gain access to those causes. It’s a truly amazing aspect of ourselves and our universe, but it’s a fact that given time and focus we are able to understand the world we find ourselves in.
2. The Devil is in the Details. Once you have the solid conviction that the problems you find yourself facing are amenable to conscious investigation, the next step is to get your hands dirty and deal with the intricacies of the issue. Just because we can solve problems, doesn’t mean it is easy! Our world might be understandable in the broad sense, but it sure isn’t simple to do so. Having a willingness to delve into the details of your problem is crucial and is often what separates the great from the average.
3. Cherche La Femme. This old saying from the detective novels of Raymond Chandler translates to ‘Follow the Woman’. It represents the understanding that many crimes are committed by men under the influence of lust, jealousy or love. Despite its sexist overtones it reflects the need in problem solving (as well as detective work) to focus in on key areas of the problem. Before you delve into the details you need to know where to start looking. Taking a broad, high-level overview of where you should start to focus your energies is key to good problem solving.
4. One Man’s Rubbish. Just because others have already examined something doesn’t mean it shouldn’t be re-examined. A willingness to cover old ground for that one key insight that others may have missed is the sign of a good problem solver. Get in the habit of testing out other people’s experience and conclusions. Verifying other people’s data, traditional knowledge and accepted wisdom is crucial if you are going to solve new and difficult problems.
5. Tried and Tested. You’re not the first to solve problems. Others have trodden this path before you. Along the way have been developed and documented many methodologies for formally approaching problem solving. Adopting one of these systems can give you a coherent and high-leverage toe hold in areas where you don’t have much experience.
6. The Answer is in The Network. Similar to adopting tried and tested methodologies, often someone somewhere has solved the exact same kind of problem you are dealing with now and your quickest route to success is to find them and ask then how they did it. Don’t forget to develop and exploit your network. All true seasoned problem solvers have extensive contacts in their field of expertise they can draw on. Develop and use yours to avoid re-inventing the wheel.
7. The Frame Problem. Don’t be afraid to step back from the problem when you feel you are getting nowhere. Re-examining your initial assumptions and exploring other areas of your high-level map of the problem can often yield insights that get you going again. Maybe it’s not cherche la Femme, but Cherche le Money!
8. It’s Over Here, Stupid. Similarly, don’t get too attached to your hypotheses about the problem. Your teacher is how things really are, and it’s easy to overlay your own expectations onto your problem and lose sight of what the problem is trying to tell you. Be prepared to drop your assumptions and start again. Pay close attention unexpected results and use them to question your position.
9. It’s Like… We are primarily visual creatures, and our mind works wonderfully with metaphors and images. Try to analogise the problem to something you already know a lot about. See if where the analogy works and where it breaks down. This can often give you insights into the problem and where your blind spots are.
10. Give it a Rest. If you get really stuck and don’t know what to do next, drop the problem! Do something completely unrelated and let your subconscious mind reboot and relax. It’s surprising how many of our best insights come when we are doing something completely different.
About the Author
Steve Munroe works as a technology consultant at IBM, He lives in the UK, runs, plays guitar and once, long ago did a PhD in computer science.
Steve is the author of the Blog: Work-Life Innovation, which explores ways of working smarter and living fuller. The blog focuses on working creatively in order to find the space both temporally and psychologically to be able to enjoy the really important things in life, which for Steve are: family, learning, travel, excitement, health and creativity.




